Eight Customer Service Pitfalls

Customer Service – Photo Credit: lane becker (Flikr) 1. Working Weekends “Coming out? No sorry, working”.   2. Customers asking for a discount or something free These are chancers. You know they must try this in…

Has the Sports Broadcasting Bubble Burst?

Sports broadcasters are the cornerstone of the entertainments industry attempts to lure us to part with our cash since the 1980’s. However, in 2016 viewership is on the decline. Has the sports bubble finally burst?…

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